dm444 Terms & Conditions — Your Complete User Agreement

Introduction

These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Player", "User", "you") and dm444 ("dm444", "we", "us", "our"), the operator of the online betting and casino platform accessible at dm444.io. This Agreement governs your registration, access to, and use of all products and services offered on the dm444 platform, including sports betting, live casino, slots, crash games, and any other features made available to players from time to time.

By creating an account, making a deposit, or placing any wager on dm444, you acknowledge that you have read this Agreement in full, that you understand its terms, and that you accept and agree to be bound by every provision contained herein. If you do not agree with any part of this Agreement, you must not register an account or use the dm444 platform.

dm444 reserves the right to update this Agreement at any time. Where material changes are made, we will notify registered players via the email address associated with their account or via an in-platform notice. Continued use of the platform following publication of an updated Agreement constitutes your acceptance of the revised terms.

Definitions

The following definitions apply throughout this Agreement:

• "Platform" means the dm444.io website and all associated mobile interfaces, applications, and APIs operated by dm444.
• "Account" means the individual player account registered on the Platform.
• "Balance" means the aggregate of real-money funds held in a player's Account at any given time, excluding bonus credits.
• "Bonus Balance" means promotional credits, free bet awards, cashback amounts, or any other non-cash incentive applied to an Account subject to wagering requirements.
• "Wager" means any bet or stake placed on a sporting event, casino game, crash game, or any other event offered on the Platform.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before the resulting winnings become eligible for withdrawal.
• "BDT" means Bangladeshi Taka, the currency in which all Platform transactions are denominated.
• "KYC" means Know Your Customer — the identity and age verification process that dm444 may require any player to complete at any time.
• "Self-Exclusion" means a formal request made by a player to restrict access to their Account for a defined or indefinite period.

Eligibility

3.1 Age Requirement

Access to dm444 is strictly restricted to individuals who are 21 years of age or older. By registering an Account, you warrant and represent that you are at least 21 years old. dm444 will not knowingly permit any person under the age of 21 to register an Account or place wagers on the Platform.

3.2 Geographic Eligibility

The dm444 platform is operated for and directed at players in Bangladesh. It is your sole responsibility to ensure that your use of the Platform complies with the laws applicable in your jurisdiction. dm444 makes no representation that its services are lawful in any jurisdiction outside Bangladesh. Players accessing the Platform from restricted territories do so at their own risk.

3.3 Personal Capacity

By registering an Account, you confirm that you are acting on your own behalf and not as an agent, employee, or nominee for any third party. You further confirm that you are not subject to a self-exclusion order, cooling-off period, or any other restriction that would prohibit you from gambling.

Account Registration

4.1 One Account Policy

Each player is permitted to hold only one active Account on the dm444 platform. The registration of duplicate, multiple, or linked accounts — whether under the same name, email address, phone number, IP address, device, or payment method — is strictly prohibited. Where duplicate accounts are identified, dm444 reserves the right to close all associated accounts and, following investigation, may forfeit any balances held therein.

4.2 Accurate Information

You are required to provide accurate, current, and complete information when registering your Account, including your full legal name, date of birth, residential address, email address, and phone number. You must update your Account details promptly if any of this information changes. Providing false, misleading, or incomplete registration information constitutes a material breach of this Agreement.

4.3 Identity Verification (KYC)

dm444 reserves the right to request identity verification documentation at any stage of the account lifecycle — at registration, before processing a withdrawal, following any account activity that triggers a review, or at periodic intervals as required. Acceptable documents include a valid national identity card (NID), passport, or birth registration certificate, accompanied by proof of address and proof of payment method ownership where relevant. Failure to provide satisfactory documentation within a reasonable timeframe may result in Account suspension or closure.

4.4 Account Transfers

Accounts are personal and non-transferable. You may not sell, transfer, assign, or otherwise deal with your Account or any funds held therein to any third party. Any attempted transfer will render the Account subject to immediate closure.

Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username, password, and any one-time passwords (OTPs) issued to your registered mobile number. You must not share your login details with any third party under any circumstances.

You agree to notify dm444 support immediately if you become aware of or suspect any unauthorised access to your Account. dm444 will not be liable for any losses arising from your failure to maintain the security of your credentials, subject to applicable law. dm444 will never ask you for your password via email, live chat, or any other unsolicited communication.

dm444 employs SSL encryption on all data transmissions between your device and our servers. Session management and OTP verification protocols are implemented to protect player accounts from unauthorised access. Notwithstanding these measures, you acknowledge that no online system is entirely risk-free, and you use the Platform at your own risk.

Deposits

6.1 Accepted Payment Methods

dm444 accepts deposits in Bangladeshi Taka (BDT) via the following payment methods: bKash, Nagad, Rocket, and Upay. Additional payment methods may be introduced or removed from time to time at dm444's sole discretion. The current list of accepted payment methods is always displayed on the deposit page within the Platform.

6.2 Minimum Deposit

The minimum deposit amount on dm444 is ৳500. No maximum deposit limit applies by default, although dm444 reserves the right to impose account-level deposit limits in connection with responsible gaming measures or as required by its internal risk management procedures.

6.3 Deposit Processing

Deposits via bKash, Nagad, Rocket, and Upay are credited to your dm444 Account in real time under normal operating conditions. In the event that a deposit is not credited within 30 minutes of the transaction being confirmed by your payment provider, you should contact dm444 support with your transaction reference number.

6.4 Currency

All deposits are received and held in Bangladeshi Taka. dm444 does not accept deposits in foreign currencies. No currency conversion is applied to standard BDT transactions via the accepted mobile banking channels.

6.5 Third-Party Deposits

Deposits must be made from a payment account registered in your own name. dm444 reserves the right to refuse deposits received from third-party payment accounts and may suspend an Account pending investigation where a third-party deposit is detected.

Withdrawals

7.1 Withdrawal Eligibility

Withdrawals are available only to players who have completed identity verification (KYC) to dm444's satisfaction. Players must have a positive real-money Balance to initiate a withdrawal. Bonus Balance is not directly withdrawable and must first satisfy the applicable wagering requirement before any associated winnings become eligible for withdrawal.

7.2 Withdrawal Methods

Withdrawals are processed to the same payment method used for your most recent qualifying deposit. dm444 does not process withdrawals to third-party accounts, credit cards, or bank accounts not linked to the registered mobile banking number on file.

7.3 Processing Times

Withdrawal requests submitted during support hours (08:00–02:00 BST, UTC+6) are typically processed within 30 minutes to 2 hours. Requests submitted outside support hours will be processed on the next available business cycle. dm444 reserves the right to extend processing times in connection with KYC reviews, fraud investigations, or technical maintenance.

7.4 Minimum & Maximum Withdrawal

The minimum withdrawal amount is ৳500. Maximum single-transaction withdrawal limits apply and are displayed within your Account dashboard at the time of request. dm444 may impose additional withdrawal limits at the account level as a responsible gaming measure or following a risk review.

7.5 Withdrawal Fees

dm444 does not charge a platform fee on standard withdrawals to bKash, Nagad, Rocket, or Upay. Your mobile banking provider may apply its own transaction charges; these are outside dm444's control and are not reimbursed by dm444.

Bonuses & Promotions

8.1 General Bonus Terms

All bonuses, free bets, cashback offers, reload incentives, and other promotional credits issued by dm444 are subject to this Agreement and the specific terms published alongside each individual promotion. In the event of any conflict between a promotion's specific terms and this Agreement, the specific promotion terms take precedence in respect of that promotion only.

8.2 Wagering Requirements

Unless otherwise stated in a promotion's specific terms, all bonus credits must be wagered at least the number of times specified before any winnings derived from bonus funds become eligible for withdrawal. Wagering requirements must be completed within the time limit stated in the promotion terms. Bonus credits that expire before their wagering requirement is met will be voided without replacement.

8.3 Eligible Games

Not all games contribute equally to wagering requirements. The contribution percentages for each game category are stated in the relevant promotion terms. Generally, sports betting and crash games contribute at a higher rate than certain casino games. RNG table games and live dealer games in some categories may contribute at a reduced rate or may be excluded entirely.

8.4 Bonus Abuse

dm444 reserves the right to void bonus credits, cancel associated winnings, and suspend or close any Account where it has reasonable grounds to believe that a player is engaged in bonus abuse. Bonus abuse includes, without limitation: opening multiple accounts to claim the same promotion; using systematic low-risk betting strategies designed to convert bonus credits into withdrawable cash with minimal exposure; colluding with other players; and exploiting errors in bonus calculations.

Betting Rules

9.1 Placing Wagers

Once a wager has been confirmed and accepted by the dm444 platform, it is binding and cannot be cancelled or amended by the player. You are responsible for ensuring that all bet details — selection, stake, market, and odds — are correct before confirming your wager. dm444 will not accept requests to cancel confirmed bets on the grounds of player error.

9.2 Odds & Markets

dm444 offers fixed-odds sports betting. The odds displayed at the time a wager is placed are the odds at which that wager is accepted, subject to the provisions of Clause 9.3 regarding obvious errors. Odds are subject to change at any time before a wager is confirmed. dm444 reserves the right to suspend, limit, or remove any market at any time and for any reason, including but not limited to suspected integrity issues, data feed disruptions, or liquidity constraints.

9.3 Obvious Errors

dm444 reserves the right to void any wager accepted at odds that were the result of an obvious error, technical fault, or data feed anomaly — regardless of whether the outcome of the event has been determined at the time the error is discovered. In such cases, the stake will be returned to the player's Account. "Obvious error" means odds that are materially different from those available on comparable markets at the time the wager was placed.

9.4 Event Cancellations & Postponements

Where a sporting event is cancelled, abandoned, or postponed and not completed within 48 hours of the original scheduled start time, all wagers on that event will be voided and stakes returned, unless dm444's sport-specific rules provide otherwise. Full sport-specific rules are published within the relevant section of the Platform.

Casino Games

dm444's casino product — including live dealer tables, RNG slot games, crash games, and virtual table games — is powered by certified third-party game providers including Evolution Gaming, Ezugi, Pragmatic Play, Pragmatic Play Live, NetEnt, Microgaming, and Spribe. Game outcomes are determined by certified random number generators or, in the case of live dealer games, by physical dealing and spinning conducted in real time by human dealers in certified studio environments.

The Return to Player (RTP) percentage for each game is determined by the game provider and is available within the information panel of each individual game. dm444 does not modify RTP settings. Players acknowledge that all casino games carry a house edge and that no strategy guarantees a winning outcome. Past outcomes have no bearing on future results.

dm444 reserves the right to void any casino game round where a technical fault, disconnection, or data integrity issue has affected the outcome. In such cases, the stake for the affected round will be returned to the player's Account. Where a game round has completed successfully and the result has been recorded by both the game provider and dm444's platform, the result stands and no refund will be issued on the basis of dissatisfaction with the outcome.

Prohibited Conduct

The following conduct is strictly prohibited on the dm444 platform. Engaging in any of the activities listed below constitutes a material breach of this Agreement and may result in immediate Account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities:

• Registering more than one Account on the Platform.
• Providing false, misleading, or fraudulent registration information.
• Using the Platform if you are under 21 years of age.
• Using another person's Account or payment credentials without their explicit consent.
• Engaging in or facilitating match-fixing, spot-fixing, or any other form of sports integrity violation.
• Using automated software, bots, scrapers, or any other non-human means to interact with the Platform.
• Attempting to exploit technical errors, glitches, or vulnerabilities in the Platform for financial gain.
• Engaging in arbitrage betting strategies that exploit pricing discrepancies between dm444 and other operators.
• Colluding with other players in casino games, particularly poker or live dealer games, to gain an unfair advantage.
• Using VPNs, proxy servers, or other anonymising technologies to circumvent geographic restrictions or security controls.
• Laundering money or using the Platform for any activity that constitutes or facilitates a financial crime.
• Harassing, threatening, or abusing dm444 staff, support agents, or other players.

Responsible Gaming

dm444 is committed to promoting safe and responsible gambling across its entire player base. We recognise that for some players, gambling can become problematic, and we have implemented a suite of tools designed to help players maintain control of their gambling activity at all times.

The following responsible gaming tools are available to all registered dm444 players via the Account settings panel:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit into your Account.
• Loss Limits: Set a maximum net loss threshold within a defined time period. Once the limit is reached, further wagering will be suspended until the period resets.
• Session Time Reminders: Receive periodic notifications during active gaming sessions to alert you to the amount of time you have been playing.
• Cooling-Off Period: Request a temporary restriction on your Account for a defined period (24 hours, 7 days, or 30 days) during which you will be unable to deposit or place wagers.
• Self-Exclusion: Request a formal self-exclusion for a minimum period of 6 months. Self-exclusion requests are irreversible for the duration of the chosen period. Players who self-exclude will be removed from all marketing communications for the exclusion period.

Responsible gaming limit reductions take effect immediately. Increases to existing limits are subject to a 24-hour cooling-off period before they come into effect. If you are concerned that gambling is causing harm to you or to someone you care about, please visit our Responsible Gaming page or contact our support team directly. All responsible gaming enquiries are handled with full confidentiality.

Account Suspension & Closure

13.1 Suspension by dm444

dm444 reserves the right to suspend any Account at any time and without prior notice where it has reasonable grounds to do so, including but not limited to: suspected breach of this Agreement; suspected fraudulent or criminal activity; pending identity verification; pending investigation of a responsible gaming concern; or receipt of a third-party legal notice or regulatory instruction.

13.2 Closure by dm444

Following investigation of a suspended Account, dm444 may close the Account permanently. Where closure results from a confirmed breach of this Agreement, dm444 reserves the right to forfeit all or part of the Account balance as compensation for losses caused by the breach, subject to applicable law. Where closure results from a circumstance other than player fault, any remaining real-money Balance will be returned to the player via their registered payment method following completion of KYC.

13.3 Voluntary Closure by Player

You may request the closure of your dm444 Account at any time by contacting our support team. Before processing a voluntary closure request, dm444 will require completion of KYC if not already completed, and will process any pending withdrawal of your remaining Balance to your registered payment method. Voluntary closure requests will be actioned within 5 business days of receipt.

Limitation of Liability

To the maximum extent permitted by applicable law, dm444's aggregate liability to any player in connection with this Agreement or the use of the Platform shall not exceed the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

dm444 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill, whether based in contract, tort, statute, or any other legal theory, even if dm444 has been advised of the possibility of such damages.

dm444 does not guarantee uninterrupted or error-free access to the Platform. The Platform is provided on an "as is" and "as available" basis. Scheduled maintenance, emergency downtime, or force majeure events (including but not limited to natural disasters, government actions, network outages, or pandemics) may affect Platform availability. dm444 will not be liable for losses arising from Platform unavailability in such circumstances.

Privacy

dm444 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of this Agreement and is incorporated herein by reference. By registering an Account and accepting this Agreement, you also accept the dm444 Privacy Policy in its current form.

The Privacy Policy sets out in detail what data dm444 collects, how it is used, the legal basis for processing, data retention periods, and your rights as a data subject. We encourage you to read the Privacy Policy carefully. It is available at all times via the Privacy Policy page of this website.

Amendments to This Agreement

dm444 reserves the right to amend, update, or replace this Agreement at any time. Where changes are material — meaning they significantly affect your rights or obligations as a player — dm444 will provide at least 14 days' notice prior to the changes taking effect. Notice will be delivered via the email address registered to your Account and/or via a prominent notice displayed upon login to the Platform.

Non-material amendments (such as corrections to typographical errors, updates to contact information, or clarifications that do not alter the substance of any provision) may be made without advance notice and will take effect upon publication. The date at the top of this Agreement will be updated to reflect the most recent revision. It is your responsibility to review this Agreement periodically. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised terms.

Governing Law & Dispute Resolution

This Agreement and any dispute or claim arising out of or in connection with it — whether contractual, tortious, statutory, or otherwise — shall be governed by and construed in accordance with the laws applicable to dm444's operating entity.

In the event of a dispute, dm444 strongly encourages players to contact our customer support team in the first instance. The majority of account and payment disputes are resolved at this level within 48 hours. If a dispute cannot be resolved informally, dm444 operates a formal complaints procedure, details of which are available upon request from our support team.

Nothing in this Agreement limits or excludes any statutory right you may have under applicable consumer protection or gambling regulation law that cannot be lawfully excluded by contract.

Contact Us

If you have any questions about this Agreement, your Account, or any aspect of the dm444 platform, please contact our support team using the details below. All communications must be in English.

• Support Email: [email protected] (plain text — not a clickable link)
• WhatsApp Support: +880 1700 000 444
• Live Chat: Available 24/7 via the Platform
• Email & WhatsApp Hours: 08:00–02:00 BST (UTC+6) daily

For responsible gaming enquiries, account self-exclusion requests, and KYC document submissions, please use the support email above and include your registered Account username in the subject line.